Refund policy

1. Try the app first

Pear runs with every feature for fourteen days before any payment, with no card and no account. We would rather you decided during the trial.

2. The policy

• Full refund within fourteen days of purchase.
• No reason required.
• Refunded to the original payment method.
• The licence stops being valid once refunded; please delete the app.

After fourteen days, write to us anyway. If the app is broken for you, does not do what this site describes, or something went wrong with the order, we will look at it.

3. How to request one

• Email contact@phanthawas.dev from the address you bought with, or
• use the link in the receipt Paddle sent you.

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all orders and processes refunds. Once approved, the money usually appears within five to ten business days, depending on your bank.

4. Exceptions

We may decline a refund where it is clearly being used to keep using the software without paying, such as repeatedly buying and refunding the same product.

5. Statutory rights

This policy is in addition to, and never replaces, the rights you have as a consumer where you live, including the EU and UK right of withdrawal for digital purchases.

6. Contact

Email contact@phanthawas.dev. We answer within two business days.